Agency U

Role

The coach will be responsible for ensuring high client satisfaction by providing timely communication, proactive support, and consistent engagement. Their primary focus is to keep clients fully engaged, reduce churn, and guide them toward achieving their business goals. Through performance tracking and a focus on delivering measurable ROI, the coach will help clients see clear value in our offerings. The role also involves ensuring all data is kept up to date and maintaining the highest standards of service. Success will be measured by client retention, renewals, and overall satisfaction.

RESPONSIBILITIES

Cultivate and nurture long-term relationships with agency clients.

Ensure clients understand and experience the ROI/value Agency U delivers.
Proactively engage in strategic account planning and customer success issue resolution.
Collaborate with cross-functional teams, including Sales, Marketing, Support, Billing, and Operations, to ensure an exceptional client experience.
Regularly meet with clients and provide support through Slack.
Identify expansion opportunities to ascend clients or have them renew.
Maintain an understanding of the Agency U product offerings and updates.
Uphold the core values of Agency U in all interactions and decision-making processes.
Proactively suggest improvements to product, process or client experience.
Provide assistance to head coach for Agency U event coordination.

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QUALIFICATIONS

5+ years of experience in customer success management or equivalent role
Must have excellent communication skills, resourcefulness, and high emotional intelligence.
Strong leadership, teamwork, and cross group collaboration abilities
Must be able to have 6-7 open slots per day for members on the calendar
Must have some sales experience (preferably in B2B)
Preferable (but not required) would be to have familiarity or experience with the agency space

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Role

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Full Time